LAST UPDATED JAN 1, 2023
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This Privacy Statement explains how Personal Information about our (potential) customers and other individuals using our services is collected, used and disclosed by Hello Good LLC and its respective affiliates ("us", "we", "our" or "Hello Good"). This Privacy Statement describes our privacy practices in relation to the use of our websites (including any customer portal or interactive customer website) (hellogood.club), our services, solutions, tools, and related applications, services, and programs, including research and marketing activities, offered by us (the "Services"), as well as your choices regarding use, access, storage and correction of Personal Information. It also describes how we collect, use, disclose and otherwise process Personal Information collected in relation to our Services and otherwise in the course of our business activities.
By signing up to our Services and by agreeing to our General Terms and Conditions required to use certain of our Services, you agree to the collection, usage, storage and disclosure of information described in this Privacy Statement.
Our Services may contain links to other websites or services; and information practices and/or the content of such other websites or services shall be governed by the privacy statements of such other websites or services.
We may change this Privacy Statement from time to time. If we make changes, we will notify you by revising the date at the top of the statement and providing you with additional notifications of such (such as adding a statement to our homepage, in our Hello Good website or sending you a notification). We encourage you to review the Privacy Statement whenever you use our Services to stay informed about our information practices and the ways you can help protect your privacy.
Personal information collection
We only use your personal information to provide you with Hello Good services or to communicate with you about the services.
With respect to any documents or information you may choose to share or otherwise upload to the Hello Good, we take the privacy and confidentiality of such documents seriously. We employ industry standard techniques to protect against unauthorized access of data about you that we store, including personal information.
We do not share personal information you have provided to us without your consent, unless:
- Doing so is appropriate to carry out your own request;
- We believe it is needed to enforce our Terms of Service, or that it is legally required;
- We believe it’s needed to detect, prevent, or address fraud, security, or technical issues;
- Otherwise protect our property, legal rights, or that of others.
As part of our normal business operations, your usage of our Services, our administration of you as a customer and to comply with local laws and regulations we collect your Personal Information. We will not process Personal Information for other purposes than described in this Privacy Statement.
Personal information you provide to us
While using our Services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. For example, we collect information when you create an account, request customer support or otherwise communicate with us. The types of information we may collect include basic user information (such as your name, email address, social media avatar, telephone number and photograph), company information and any other information you choose to provide.
We will not collect financial information from you (such as your payment card number, expiration date or security code).
Personal information we collect automatically
When you access or use our Services we automatically collect information about you, including:
Log Information: We collect information about your use of the Services, including the type and version of browser, machine and device you use, access times, usage times, launches, pages viewed, debug, your IP address, the page you visited before navigating to our Services and other statistics.
Information Collected by Cookies and Other Tracking Technologies: We use various technologies to collect information, and this may include sending cookies to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory that help us to improve our Services and your experience, see which areas and features of our Services are popular and count visits. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.
Only if you have consented to this, we may also collect information using web beacons (also known as "tracking pixels"). Web beacons are electronic images that may be used in our Services or notifications and help deliver cookies, count visits, understand usage and campaign effectiveness and determine whether a notification has been opened and acted upon. In addition, we may use third party services such as Google Analytics, Intercom, and Mode that collect, monitor and analyze these statistics to better decipher and analyze the data.
Social Sharing Features: Our Services may offer social sharing features, which let you share Hello Good content from our Services with other media, and vice versa. The use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the company that provides the social sharing feature. We may (in accordance with this Privacy Statement) collect, store, and use Personal Information from other media if you use social sharing features. For more information about the purpose and scope of data collection, storage, and processing by other media in connection with social sharing features, please visit the privacy statements of the companies that provide these features.
Third Parties: We may also obtain Personal Information about you from third parties, such as LinkedIn, Facebook, Dribbble, Twitter and other publicly accessible sources.
Support and Service: When you contact us for support or other customer service requests, we can maintain records related to such requests, including any information provided by you related to such support or service requests.
Our Access to Your Content: Where permitted by law, we will only access, view, or listen to your Content (defined in section 1.2 of our Terms of Service) in limited ways. For example, in order to successfully provide you with our Services we may need to access, view, or listen to your Content to (A) respond to Feedback or support requests; (B) detect, prevent, or otherwise address fraud, security, legal, or technical issues; and (C) enforce the Terms. Our automated systems may analyze your Content using techniques such as machine learning in order to improve our Services and Software and the user experience.
Marketing or Promotional Communications: Only if you have subscribed to our newsletter, we may use your Personal Information to contact you with marketing or promotional materials and other information communications related to Hello Good. If you no longer wish to receive marketing or promotional communications related to us, you can at any moment in time by using the unsubscribe button in the email or emailing email@example.com to request us to stop sending you such communications. Such a request will be processed immediately by us, but in any event within two business days.